Returns
- Returns are accepted within 14 days of delivery
- Only unopened, sealed, and unused products are eligible for return
- Opened boxes or unsealed products are non-returnable
Return Conditions
- Products must be returned in their original packaging
- Return shipping costs are covered by Wirely.shop
- No restocking fees apply
Refunds & Replacements
- Eligible products may receive a refund or replacement
- Refunds are processed within 2 working days
- Refunds are issued to the original payment method
Warranty
- All products are covered by a 1-year manufacturer warranty
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Warranty coverage by brand:
- Ubiquiti products: 1 year
- Yealink products: 1 year
- Yeastar products: 1 year
- Warranty claims are handled directly by Wirely.shop
Technical Support
- Basic technical guidance may be provided at the discretion of Wirely.shop
- Installation, configuration, and advanced technical services are available separately and may be subject to additional charges
Damaged or Defective Products
- Any damage or defect must be reported within 24 hours of receipt
- Customers are required to provide photos or videos along with claim details for verification